FAQs

Cash on Delivery allows you to pay for your order in cash at the time of delivery. Rockit.co.in offers Cash on Delivery option for all orders between Rs. 299/- and Rs.10000/- on most of the delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash on Delivery' option on the payment page.

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

1. Your order value may be below Rs. 299/- OR
2. Our courier partners may not support Cash on Delivery option on your delivery address.

No, Rockit.co.in does not charge anything extra for Cash on Delivery facility.

Yes, Rockit.co.in charge Flat Rs 49/- as shipping charge if the order value is equal to or below than Rs.399/-

Normally it takes up to   5-7 days to reach to your doorstep from the date of order placed. (Delivery time may be exceeded depending upon your location).

We dispatch your order through reputed logistics partner (Depending upon your location).

We always keep you informed with the progress of your order. Once your order is shipped from our end, you shall receive an SMS and an Email mentioning the shipping detail such as Courier Company, Docket No etc.

Also, if ever a delivered product has any manufacturing defect or has any variation from the product selected in order then you can report to us along with product snapshots within 48 hours of receiving the product. A customer can share snapshots on hello@rockit.co.in. You can contact to Rockit support team at: 01615048600, 9855001199.

In case of any issues related to manufacturing defect after using the product, customer has to approach us within 30 days from the receipt of delivery. In the event product requires quality check and once your product has been approved by our quality staff, we will credit refund/ cash voucher to your account.

We offer pick-up facility in selected locations basis our courier serviceability. If reverse pick-up option is not available at your location you can self-ship the product to us.  If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. If you self-ship your returns, you will be reimbursed with Rs.100/- in the form of Coupon/Cash back to you Rockit Account after receiving your product at our end.

You can return the product(s) to the following address:

Rockit  C/O Monte Carlo Fashions Limited (Unit-7) 

Ecommerce Pvt Ltd c/o MJ Logistics Private Limited,
  Seabird Marine Services Pvt Ltd Village Babra Bakirpur, 
Pataudi Road Near Adani Logistic Park, ICD Patli
GURGAON Haryana IN 122503 

Contact No: +91 9855001199, 01615048600

Pick-up:   If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Our Courier staff will pick up the product as handed over by you. A customer has to ensure the correct product will be handed over to the courier along with all packing. A further quality check of the product will be conducted at our Returns Desk. Once your product has been approved by our quality staff, we will credit, refund/ cash voucher to your account.

There are few things which you need to make sure before returning a product.

·  All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.

·  In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.

You cannot modify the size, color or shipping address of your order.

If you had placed order by selecting Cash on delivery option, there is no amount to refund because you haven't paid for that. And if you have placed the order by using Credit/Debit card or Net banking then we refund the payment to his/her credit/Debit card or original method of payment. Shipping charges won’t be refunded if order processed for dispatch.

We always keep you informed with the progress of your order. Once your order is shipped from our end, you will receive an SMS and an Email mentioning the shipping detail as Courier Company, Docket No etc. You can also track the order from your account in the order history.